• 23/09/2022

VDI Engineer

VDI Engineer

VDI Engineer 150 150 Levy Professionals

Levy Professionals

As VDI Engineer, you will bring the following:

  • Passion for new technologies
  • Excellent communication of complex topics to a diverse audience and positive customer service skills
  • Ability to lead, build positive business relationships, and influence collaboratively across IT and the Retail Business
  • Success operating in a transforming, fast-paced, complex, high visibility global support environment with multiple, competing priorities
  • Commitment to collaborating across different silos to accomplish common goals
  • Passion and competency for mentoring, growing and developing the skills of other analysts and team members
  • Strong communication skills required
  • Ability to triage and solve problems and incidents – using vendor and third-party tools and technical support where required
  • Solid understanding of industry-standard processes for ticket management and service delivery
  • Accountability and end-to-end ownership of task or solution
  • Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
  • Demonstrated leadership capability, including ability to motivate and mentor others within work group
  • Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting)

In addition to those general role responsibilities, you’ll need some specific experience and have some specific accountability, including:

  • Have a proven track record of VDI technologies (VMware Horizon, Azure, etc)
    this includes setting standards, deploying new environments, provide 3rd line support for L1/L2 teams, create knowledge base articles and documentation.
  • Experience is expected (Azure, AWS, API Management, Automation)
  • Intermediate to advanced understanding and experience with Enterprise Network Infrastructure and Topology (WAN, LAN, PCI, Cisco, Ethernet, Wireless, Telephony, etc)
  • Enterprise security knowledge & awareness including PCI, Identity Management, etc.
  • Advanced level of server, desktop and remote support knowledge would be a plus. This experience should include the following: Windows Server (2012, 2016, 2019), HyperV, Powershell, Cloud.
  • Project management and organizational skills must be sophisticated enough to be able to track and drive complex global technical initiatives to completion with the assistance of global teams/third party vendor staff.
  • Ability to support working outside of normal business hours to provide after hour or “on-call” support when necessary to solve high profile issues or complete critical path projects
  • Candidate would benefit from application engineering and deployment/build experience
  • A minimum of 5 years relevant work experience in an engineering support role
  • Excellent problem solving and troubleshooting skills and ability

Preferred Experience:

  • 5+ years’ experience in IT
  • Experience in a retail environment is a plus

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